• 100% Originale Designer-Fashion
  • Sofort verfügbar
  • 30 Tage Rückgaberecht
  • Service-Hotline: 0800 280 80 20

FAQ

Vite EnVogue


GENERAL


What is Vite EnVogue ?
Vite EnVogue is a premium shop for secondhand designer fashion. We sell high-quality second-hand designer fashion from all major designer brands. We also offer our customers exclusive individual pieces at unbeatable prices with the highest standards of service.

Can I receive news and updates from Vite EnVogue?
Please subscribe to our newsletter and we'll keep you posted. Unsubscribing is possible at any time. You can also follow us on facebook and pinterest!

How can I get in touch with Vite EnVogue?
Please contact Customer services via E-Mail:
[email protected]
or call our service hotline on
+49 (0)40 284 67 68 90
Opening hours
Monday - Friday: 9am -6pm


How can I be sure that all items are genuine?
Our purchase team are highly qualified & experienced in dealing with premium designer fashion. Every piece is reviewed by our purchase team, we only sell items that have passed our strict procedures. All our exclusive offers are reviewed for quality and authenticity, to avoid counterfeits.


What is the condition of verified products?
Quality is very important to us. Every single piece is verified by our experienced purchase team for authenticity, quality and age. We only sell items that withstand our procedures.


QUESTIONS FOR SHIPPING

 

How much does shipping cost?
Vite EnVogue ships all items (fully insured) via DHL for 6.90 € or alternatively for 9.90€ via UPS. Shipping countries and the associated costs are listed in the detailed delivery information for each individual item.

Is my shipment insured?
Vite EnVogue ships all orders - regardless of size - fully insured.

Can I track the delivery of my purchase?
Once we have handed over your package to our shipping service provider, we will send you an E-Mail with your personal tracking link. You can also check the shipping status of your order in your user account at www.vite-envogue.de/en.

How will my order be shipped?
Vite EnVogue ships all orders - regardless of size - fully insured. Delivery to any European country usually takes 2-7 days.


Which countries does Vite EnVogue ship to?
Vite EnVogue ships for 6.90€ with DHL or alternatively for 9.90 € with UPS to other European countries.
Shipping countries and the associated costs are listed in the detailed delivery information for each item.


QUESTIONS ON ORDERS


Can I edit my order after purchase?

Of course, you can change your order after purchase if it has not yet been
shipped.

With any queries please contact customer service:
via E-Mail at

[email protected]
or call our service hotline
+49 (0)40 284 67 68 90

Opening hours
Monday - Friday: 9am -6pm

How can I pay for an item on Vite EnVogue?
We currently offer the following payment options: PayPal, Credit/Debit Card, Bank Transfer and Instant Transfer (Sofort Überweisung). We accept Mastercard and Visa. We do not charge additional fees for any payment method.


How can I check the status of my order?
Please check the status of your order at any time in ‘My account’.


How do I redeem a promotional code?
If you want to use a promotional code just click on your basket and on the "View " button. Scroll down and enter your code. After, click on the touch symbol with the word "voucher" and the amount will automatically be deducted.

USER ACCOUNT

 

Can I buy an article, if I 'm not registered?

You do not necessarily need a Vite EnVogue Account to place an order. Simply order as a guest at Vite EnVogue.

 

If you have additional questions please feel free to contact us via E-Mail :

[email protected]
or call our service hotline
+49 (0)40 284 67 68 90

Opening hours
Monday - Friday: 9am -6pm

 

What advantages do I have as a newsletter subscriber?

Our newsletter will keep you informed about special promotions and fashion news & trends. You can unsubscribe at any time .

What should I do if I forget my password?
To re-set your password, follow the "Forgotten Password" instructions in the sign in area and we'll send a new password to your E-Mail address .

How can I unsubscribe?
Every newsletter comes with the option to unsubscribe.

Please also feel free to contact customer service with your request:

via E-Mail
[email protected]m
or call our service hotline
+49 (0)40 284 67 68 90


How can I change my password?
To change your password, you must first register with your E-Mail address and existing password .
Change of password is possible at any time in your customer account. Please enter your customer details and click into your "customer account"

 

How can I change my shipping address?
You can customize your delivery address in "My Account " under " Account Info "

.

How does the wish list on Vite EnVogue work ?
Add items to the wish list that you want to view at a later time. On the page just click on the button with the heart.
When you open the wish list, you`ll find all your saved items.
By clicking "Buy" you can easily add them to your shopping cart.


RETURNS


Is it possible to exchange an item for a different size or color?
Unfortunately it is not possible for us to offer an exchange because most items are individual.
However, we describe our products as accurately as possible and provide detailed measurements so that you can decide whether the item is suitable."