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Return Polices

1. INSTRUCTIONS ON WITHDRAWAL

1.1 Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier of the goods and indicated by you acquires, physical possession of the ordered goods. If goods of the same order are sent in partial deliveries, or the good itslef is sent in partial deliveries, the withdrawal period will not expire before you aquire physical possession of the last part or last good.

To exercise the right of withdrawal, you must inform us

 

Reverse-Retail GmbH (Vite EnVogue)
Schnackenburgallee 41, 22525 Hamburg
Germany
E-Mail: [email protected]
Telefon: +49 (0)40 284 67 68 90

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form attached in VI 2. , but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

1.2 Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your with-drawal from this contract to us

 

Reverse-Retail GmbH (Vite EnVogue)
Schnackenburgallee 41
22525 Hamburg
Germany

The deadline is met if you send back the goods before the period of 14 days has ex-pired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

* * * End of Instructions on withdrawal * * *

2. Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

To: 
Reverse-Retail GmbH (Vite EnVogue), Schnackenburgallee 41,
22525 Hamburg
Germany
[email protected]

I / We (*) hereby give notice that I / We (*) withdraw from my / our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
Ordered on (*) / received on (*):
Name of customer(s):
Address of customer(s):
Signature of customer(s) (only if this form is notified on paper):
Date:
(*) Delete if not appropriate.

VII. Voluntary Right of Return (additionally to the Statutory Right of Withdrawal)

  1. The Seller grants to the customer additionally and without prejudice to his / her statutory rights - especially the statutory right of withdrawal as well as his / her warranty rights pur-suant to VIII. - the right to reverse the contract concluded with the Seller within 30 days without giving any reason (hereinafter called the “Voluntary Right of Return”).

  2. The return period will expire in this case after 30 days from the day on which the customer acquires, or a third party other than the carrier of the goods and indicated by the customer acquires, physical possession of the ordered goods. If goods of the same order are sent in partial deliveries, or the good itself is sent in partial deliveries, the return period will not expire before you acquire physical possession of the last part or last good. To exercise the Voluntary Right of Return, the customer must inform

    Reverse-Retail GmbH (Vite EnVogue)
    Schnackenburgallee 41
    22525 Hamburg
    Germany
    E-Mail: [email protected]
    Telephone: +49 (0)40 284 67 68 90

    of his / her decision to reverse the contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). The customer may use the model form attached in VI. 2., but it is not obligatory.

  3. To meet the return deadline, it is sufficient for the customer to send his / her communica-tion concerning his / her exercise of the Voluntary Right of Return before the return period pursuant to VII. 2 has expired.

  4. In case of exercise of the Voluntary Right of Return by the customer the consequences will be based on VI. 1.2.